Refund Policy

1. Overview

All credit pack payments are processed through Waffo Pancake and Creem, our designated payment providers and Merchants of Record. This means they handle all payment collection, tax compliance, and refund processing on our behalf. This policy describes how refunds are handled for our one-time credit pack purchases.

2. Eligibility for Refunds

• 30-Day Money-Back Guarantee: If you are not satisfied with your credit pack purchase within 30 days, contact us for a full refund. No questions asked.
• After 30 Days: Refund requests after 30 days from purchase are generally not accepted, except in cases of billing errors or unauthorized charges.
• Billing Errors: If you experience a billing error or unauthorized charge, contact us immediately for a full refund.
• Used Credits: Refunds are not available for credits that have already been consumed. Only unused credits are eligible for refund consideration.

3. How to Request a Refund

To request a refund, contact our support team:

Email: support@heightai.tech

Please include your account email address and the reason for your refund request. We aim to respond to all refund requests within 48 hours.

4. Processing Time

Approved refunds are typically processed within 5-10 business days. The refund will be returned to the original payment method used for the subscription. Processing times may vary depending on your bank or payment provider.

5. Chargebacks

If you dispute a charge directly through your bank or payment provider (initiate a chargeback) without first contacting us, your account and subscription will be immediately suspended pending investigation. Chargebacks for valid subscriptions may result in account termination.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date.

7. Contact

For questions about this Refund Policy or to request a refund:
Email: support@heightai.tech